Knowledge Management Track

Active Books on Corrosion: Novel e-Book Technology
Walter F. Bogaerts, KU Leuven (University of Leuven)
Corrosion and materials knowledge management – including knowledge transfer – is becoming increasingly important with our aging plants (and workforce) in the chemical process industries. New training tools and facilities are often needed to facilitate transfer of knowledge and know-how, to ensure continued safe operation of our plants. New state-of-the-art information & communication technologies could provide significant help and opportunities. The authors have developed a new information technology (IT) environment, which provides a novel kind of "cross-over" between 'print' and advanced 'e-books'. These "Active Books on Corrosion" give the natural look-and-feel of a traditional text book (incl. browsing, super-realistic page turning, etc.) as well as all the possibilities of the most advanced e-books, such as in-page display of video and animated graphics, multi-lingual subtitles/closed captions with these videos, page and figure zoom facility (e.g., magnification of micrographs), various browsing methods and full-text search, database access, personal notes and annotations, etc. The presentation will demonstrate a few examples, such as a course dealing with Corrosion and Corrosion Types, and a training module on Materials Selection for the Chemical Process Industries.

Best Practices for Working with SMEs
Peggy Salvatore, Working with SMEs. Author, Trainer and Facilitator
Based on the progress of the work of the MTI Knowledge Management project, Ms. Salvatore will present a status report about the work of the team to the Symposium. The presentation will include: the project design, components, findings and accomplishments to date, items to be completed, Q&A and feedback, action items from the presentation that require response or integration into the project moving forward.

Measuring the ROI in Knowledge Management
Patti P. Phillips, Ph.D., CEO of ROI Institute
Heavy investments in knowledge management have led to some concerns about the value of knowledge management. “Does it deliver value?” “Is it helping our organization deliver enough business value to justify its investment?” Some organizations spend millions of dollars on a knowledge management system—only to have the investment challenged by senior leaders with the question, “What’s the ROI?” This session will describe how to measure the success of investing in knowledge management. This starts with building measurements into the process—resulting in convincing and compelling data that executives want and appreciate. This also requires a proactive approach to implementation and not waiting for the request to show the ROI after the project is implemented. This session will highlight a case study where the actual ROI was calculated on a knowledge management project.

Pyrophoric FeS – Case Histories and an Overview of a Classic Problem
Cathleen Shargay, Fluor and Jorge Penso, Shell
In the refining industry, damage from pyrophoric iron sulfide (FeS) has been reported sporadically for many years as shown by the compilation of case histories in this presentation. The typical manifestation is a fire inside equipment during turnarounds, and the ramifications vary from minor smoking, to bulging of vessel shells, to a tower falling over. The case history summary lists the unit, type of equipment and relevant internal components, estimated process details, and outcomes of the pyrophoric FeS fire. Further discussion is then presented on the implications of different base materials, and the typical turnaround cleaning practices to avoid these fires. The purpose of the presentation is to help in predicting the conditions that could lead to pyrophoric FeS formation, and to allow proper cleaning steps to be implemented proactively.

Transforming Technology in Manufacturing
Robert Epperly, Webco Industries
Manufacturing has long been perceived as a blue-collar industry where hard work and sweat were considered the norms. People didn’t want bells and whistles or advanced technologies, they just wanted to produce products. Now, new tools and technologies like 3D, virtual reality, and augmented reality are becoming more common place. We will share some of the original content created in 2011/2012 and then compare it with how we are delivering training now in 2021, including graphics, videos, 3D, and augmented and virtual reality content.

Workshop – Eliminate, Automate or Transfer? Create SME Knowledge Management Plans That Add Real Business Value
Todd Hudson, Maverick Institute
As a follow-up to the Knowledge Management keynote, this workshop will give participants a hands-on opportunity to more fully understand, and even start to create, a knowledge management plan that helps them determine which knowledge to eliminate, automate or transfer. Time will be allocated (most to least) in this order: transfer, eliminate, then automate