In this presentation, we’ll look at the human resource challenges of capturing knowledge from your experts and transferring it to the employees who need it as they are exacerbated during COVID-19. In this high-level overview of big challenges, we’ll briefly discuss:
- Training and knowledge management in a remote working environment
- Hiring, onboarding, and re-boarding issues for training
- Off-boarding your experts
Then we’ll take a slightly deeper dive into the Working With SMEs methodology regarding how to download expert knowledge by addressing the 10 common issues you encounter when capturing knowledge from your experts.
Date Recorded: July 23, 2020
Instructor: Peggy Salvatore, Author of Working with SME's